Privacy Policy

Introduction

Telok Marine ("we", "our", "us") is committed to handling personal data responsibly and in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore. This policy describes how we collect, use, disclose, and protect personal data when you interact with our website at telokmaren.live or contact us to arrange a charter.

If you have questions about this policy, contact us at [email protected].

Data We Collect

Information you provide directly

When you complete our contact form or communicate with us by phone or email, we may collect:

• Full name
• Email address
• Phone number
• Message content and charter enquiry details
• Dietary requirements or accessibility information you choose to share

Information collected automatically

When you visit our website, we collect standard technical information including IP address, browser type and version, pages visited, and time of visit. This is collected through cookies and similar technologies. See our Cookie Policy for more detail.

How We Use Your Data

We use the information we collect for the following purposes:

• To respond to your charter enquiry and confirm bookings
• To communicate logistics, meeting points, and pre-charter information
• To accommodate dietary and accessibility requirements during your charter
• To improve our website and understand how it is used (analytics only, with consent)
• To comply with applicable legal obligations

We do not use your data for unsolicited marketing. If we send follow-up communications after a booking, you may opt out at any time by contacting us directly.

Legal Basis for Processing

We process personal data on the following legal bases:

• Contract performance: To fulfil your charter booking and deliver our services.
• Consent: For optional analytics cookies and any marketing follow-up.
• Legitimate interests: To operate and improve our business, provided this does not override your rights.
• Legal compliance: Where we are required by law to retain or disclose data.

Data Retention

We retain personal data for as long as necessary to fulfil the purpose for which it was collected. Booking records are retained for seven years for accounting and legal purposes. Enquiry data where no booking followed is deleted within twelve months. You may request early deletion by contacting us.

Data Sharing

We do not sell personal data to third parties. We may share data in the following circumstances:

• With our crew or operational staff to prepare and deliver your charter
• With payment processors to handle charter fees (data handled under their own privacy terms)
• With analytics providers (Google Analytics), subject to your cookie consent
• Where required by Singapore law or a valid legal request

Data Security

We apply industry-standard security practices to protect personal data. Our website uses HTTPS encryption. Access to booking records is restricted to authorised staff. We review our security practices periodically and update them as needed. In the event of a data breach that may affect your rights, we will notify you and the relevant authorities in accordance with PDPA requirements.

Cookies

We use essential cookies for site functionality and optional analytics cookies with your consent. You can manage your cookie preferences at any time via our Cookie Policy page.

Your Rights

Under Singapore's PDPA, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate personal data
• Withdraw consent for data processing where consent is the legal basis
• Request deletion of your data where no legal obligation requires its retention

To exercise any of these rights, contact us at [email protected]. We will respond within thirty days.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and recommend reviewing their policies separately.

Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have received data from a minor, please contact us so we can remove it.

Changes to This Policy

We may update this privacy policy from time to time. The "Last updated" date at the top of this page reflects when the most recent changes were made. Continued use of our site following an update constitutes acceptance of the revised policy.

Contact

For privacy-related enquiries or to exercise your data rights:

Telok Marine
6 Raffles Boulevard, #03-128, Marina Square, Singapore 039594
[email protected]